Wavelength - A Cognition Education Group Company

NSW Department of Education

Emergency care for schools

The NSW Department of Education is the largest provider of public education in Australia, with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

The challenge: Helping schools respond to medical emergencies

We’ve all been to the school sick room at some point but have you ever thought about how those staff know what to do? From scrapes and sprains to diabetes and asthma to serious injuries and stroke – schools need to be able to identify, respond to, and manage all sorts of emergencies. 

Our solution: Short targeted modules

We helped the NSW Department of Education redesign an existing two hour online course to better support non-medical school staff. With the clinical content signed off we focused on improving the learning experience, creating a structured pathway across a series of short targeted modules. To help guide learners as they explore each module we developed a consistent visual language and common structure – reinforcing key messages like signs and symptoms, and do’s and don’ts when treating injuries.

The outcome: State-wide rollout

The new e-Emergency Care modules are now completed by all permanent, temporary and casual school based staff across the state, ensuring they’re prepared and confident when our kids need them most. 


Above: Topics are grouped to allow learners to explore within each module.


Above: Consistent diagrams reinforce key information such as signs and symptoms.